Warehouse Order Processing: Our warehouse operates Monday through Friday, 7:30 AM to 5:30 PM eastern time and is closed all on all federal holidays. Orders ship within one business day after they are placed but no later than two business day. Depending on volume, some orders may ship the same day.
Shipping: Orders will be shipped using UPS, FedEx and U.S. Postal Service should arrive within the business days indicated below.
- Shipping rate for US Ground: 2 – 5 business days is $5.95
- Shipping rate for US 2nd Air: 2 – business dais is $13.50 plus $3.50 per additional item.
Shipping rate for Canada Ground: 3 – 12 business days is free. Shipping rate for the United Kingdom Ground: 3 – 12 business days is free. Shipping rate for the European Union (E.U.) specific countries Ground: 3 – 12 business days is free.
We do not ship signature required and the shipping days noted are NOT a guaranteed service.
Delivery Time: Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate. If all of the items you order do not ship at the same time, we will send you a notification plus the tracking number of those items until everything on your order has shipped. All items will ship within 3 business days from the date of the order.
DOT restrictions on air shipping: Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream. In compliance with DOT rules restricted items require ground-only delivery. We do not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses.
Damage Claims: If your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.